Senior Telephony / Genesys Cloud Architect — Contact Center

Job overview

The Senior Telephony / Genesys Cloud Architect — Contact Center role is onsite or hybrid in Frederick, MD, as determined by the client. Pay is $70 per hour, and the posting states a six-month duration. The role focuses on enterprise contact center architecture and customer experience. The role exists to design, implement, and optimize scalable contact center solutions. It contributes to reliable customer engagement by developing voice and routing architecture, integrating systems, monitoring service performance, and providing technical leadership and architectural governance.

What you'll do

• Design scalable and resilient voice and contact center solutions
• configure and optimize Genesys Cloud CX environments
• develop IVR and advanced routing strategies
• manage SIP trunking, clients, and carrier connectivity
• build integrations using APIs, web services, and middleware
• implement AI-driven customer engagement solutions
• monitor performance, call quality, and contact center metrics
• provide technical leadership and architectural governance.

What we're looking for

Skills & competencies

senior telephony architect

genesys cloud cx

contact center architecture

sip

voip

ivr

azure

frederick md

diverse lynx

$70/hr

Work arrangement

• Weekend coverage required

Why this role

The posting seeks 10 years of overall IT experience and four years of hands-on Genesys Cloud or contact center architecture experience, with expertise in SIP, VoIP, RTP, and WebRTC.

About the employer

Diverse Lynx is hiring for this role. Industry: Employment Placement Agencies. Sector: 56.