Customer Service Representative, State Farm Agent Team

Job overview

The Customer Service Representative role is onsite in Columbia, MO, with a stated pay range of $50,000–$60,000 per year in expected total compensation when performance goals are met. The position is with Stephanie Wilmsmeyer State Farm, an independent contractor agent, and the office provides training and ongoing development. The representative supports customer service and retention by reviewing policies, following up on claims and renewals, maintaining accurate records, answering policy and billing questions, handling coverage changes, and resolving service issues. The role also identifies coverage gaps and requires willingness to obtain a Property and Casualty license.

What you'll do

• Conduct policy reviews
• follow up on claims, renewals, and service updates
• maintain customer records
• handle policy questions, billing inquiries, and coverage changes
• resolve service issues
• and identify coverage gaps and service needs during reviews.

What we're looking for

Skills & competencies

customer service representative

insurance customer service

policy reviews

claims follow-up

columbia mo

state farm agent team

full-time

property and casualty license

$50k–$60k

health insurance

paid time off

simple ira match

Work arrangement

• Weekend coverage required

Benefits & perks

• SIMPLE IRA retirement plan with employer match
• health, dental, and vision insurance
• paid company holidays
• paid vacation, sick, and personal days.

Why this role

No prior insurance experience is required. Pay range reflects expected total compensation, including base salary, commissions, and bonuses, when performance goals are met; commissions are uncapped.

About the employer

Stephanie Wilmsmeyer State Farm is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.