Tier 1 Help Desk Specialist — Active Top Secret Clearance

Job overview

The Tier 1 Help Desk Specialist — Active Top Secret Clearance role is onsite five days per week in Huntsville, AL. The annual salary is $54,400. The specialist primarily supports a federal customer’s technical support team, whose users support national security and law-enforcement missions. The role provides first-tier technical assistance to end users, triages and troubleshoots tickets, resolves issues or escalates them, and documents diagnostic details through resolution. The position operates in a 24/7 environment with a flexible schedule.

What you'll do

• Receive IT queries
• triage and troubleshoot tickets
• reset passwords
• assist with desktop applications and installations
• resolve or escalate tickets
• remotely access user desktops
• communicate ticket status
• document diagnostics and guide users.

What we're looking for

Skills & competencies

tier 1 help desk specialist

huntsville al

cathexis

active top secret clearance

federal customer support

it support

ticket triage

troubleshooting

desktop applications

password resets

24/7 environment

onsite five days per week

$54,400 annual salary

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonuses, medical, dental and vision insurance, 401(k), life insurance, paid time off, 11 federal holidays, parental leave, commute benefits, short- and long-term disability, training and development, wellness program, and community outreach initiatives.

Why this role

Active Top Secret clearance required; 0–4 years of call center, customer service, and/or help desk experience; 24/7 schedule flexibility.

About the employer

CATHEXIS is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.