Support Services Program Manager/Specialist

Job overview

The Support Services Program Manager/Specialist role is hybrid across assigned locations in Louisiana, with the listing identifying New Orleans, LA. Compensation is $72–$78 per hour. The posting describes the position as contract with no benefits. Compu-Vision Consulting seeks staff to coordinate and improve support programs for government clients. The role keeps program operations, service goals, schedules, budgets, and performance measures on track. It connects clients, vendors, program leadership, and internal teams while improving processes and maintaining contract-compliant documentation.

What you'll do

• Plan and manage support programs, projects, and daily operations
• track schedules, milestones, deliverables, budgets, SLAs, and KPIs
• coordinate clients, vendors, and internal teams
• identify risks and process gaps and implement improvements
• coordinate help desk, administrative, and technical support
• prepare reports and presentations
• maintain policies, procedures, records, and audit-ready files
• support onboarding, training, and resource coordination.

What we're looking for

Skills & competencies

support services program manager

program specialist

government clients

program operations

slas and kpis

itsm

hybrid

new orleans la

$72–$78/hr

no benefits stated

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting states that the contract role has no benefits.

Why this role

Requires government-client experience and 5+ years in program management, project coordination, or support operations (3+ years for Specialist level). ITSM or ticketing tools and Microsoft Office proficiency required; PMP, PMI-ACP, ITIL, CAPM, or Six Sigma certifications are preferred.

About the employer

Compu-Vision Consulting Inc. is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.