Service Supervisor, Field Service

Job overview

The Service Supervisor, Field Service works onsite in Tulsa, OK, and supervises field service technicians and daily Machine Field Service Department operations. Compensation is not specified. The role supports Warren CAT’s customer service operations and customer satisfaction goals. The supervisor coordinates technician schedules, resources, work orders, and performance to support efficient field service and operational targets. The role also manages customer relationships, service-call priorities, technician staffing, truck readiness, and work-order quality while enforcing safety and Department of Transportation requirements.

What you'll do

• Supervise field service technicians and daily department operations
• schedule work and manage technician resources, payroll, and performance
• oversee work-order quality and reporting
• manage customer satisfaction and corrective actions
• review quotes and work-order margins
• recruit and retain technicians
• prioritize service calls
• and maintain service truck schedules, tooling, and inspections.

What we're looking for

Skills & competencies

service supervisor

field service

tulsa ok

warren equipment company

technician supervision

customer satisfaction

work orders

service scheduling

safety and dot

field operations

travel up to 20%

on-call duties

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life, and other benefits as part of a comprehensive benefits package.

Why this role

The posting requires travel up to 20% and states that the supervisor performs on-call duties as assigned. It requires a high school diploma or equivalent and five years of related industry experience.

About the employer

Warren Equipment Company is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.