Guest Services Agent

Job overview

The Guest Services Agent role is an in-person position at Boar’s Head Resort in Charlottesville, VA. Compensation is not specified. The role supports the resort’s front office and its personalized guest arrival-to-departure experience. The agent manages guest registration, room assignments, account activity, requests and departures while coordinating with resort departments to resolve needs and maintain service continuity. The position requires flexible availability for mornings, evenings, weekends and holidays.

What you'll do

• Welcome guests
• complete check-in and check-out
• manage reservations, room assignments, guest profiles and folios in the property management system
• anticipate and respond to guest needs
• coordinate requests and service recovery with resort teams
• process payments
• protect guest privacy and financial information
• maintain shift documentation.

What we're looking for

Skills & competencies

guest services agent

charlottesville va

boar’s head resort

front desk

guest registration

check-in and check-out

property management system

luxury hospitality

guest service recovery

flexible schedule

mornings and evenings

weekends and holidays

Work arrangement

• Weekend coverage required

Why this role

Luxury resort front-desk role with service expectations aligned to Forbes Travel Guide, AAA Four Diamond or comparable standards.

About the employer

Boar's Head Resort is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.