Customer Service Representative — Call Center

Job overview

The Customer Service Representative — Call Center role is onsite in Payson, UT. Compensation is not specified. Rocky Mountain ATV/MC is an employee-owned powersports company serving enthusiasts with riding gear, parts, and related resources. The representative supports customers by researching product and service information, processing orders, documenting calls, and resolving or escalating issues. The role contributes to accurate, professional customer service while following payment-card security requirements and working collaboratively with the call center team.

What you'll do

• Research information using available sources
• provide product and service support
• coordinate and process customer orders
• document call information
• resolve or report issues
• comply with PCI DSS requirements
• identify and escalate priority issues and route calls appropriately
• work collaboratively with colleagues.

What we're looking for

Skills & competencies

full-time

customer service

call center

payson ut

rocky mountain atv

order processing

customer support

pci dss

employee-owned

every other saturday

monday–friday

training class october 12

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee Stock Ownership Program, regular bonuses, tuition reimbursement, graduation bonus, education loans, discounted cafeteria meals, medical, dental, vision and life insurance, 401(k) match, paid time off and holidays, wellness programs, product discounts, and career development.

Why this role

Call center training begins October 12. The schedule is Monday–Friday, 8:00 a.m.–4:30 p.m., and every other Saturday.

About the employer

Rocky Mountain ATV is hiring for this role. Industry: Hobby, Toy, and Game Retailers. Sector: 45.