Customer Experience Coordinator — H Street, Washington, D.C.

Job overview

Customer Experience Coordinator — H Street, Washington, D.C. is an onsite, full-time role in Washington, DC. Compensation is not specified. Veterinary Emergency Group’s mission is to help people and their pets when they need it most through emergency veterinary care. The coordinator shapes the customer experience before, during, and after hospital visits. The role manages communications, responds empathetically to concerns, coordinates with clinical staff, processes payments, and follows up with customers to support a seamless experience for people and their pets.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts and route urgent medical calls to a doctor
• address concerns and anticipate issues
• update nursing staff and doctors on customer needs
• provide guidance on financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

customer service

pet care

hospital communications

payment processing

washington dc

h street

veg

rotating nights, weekends, and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Base compensation and 401(k) match
• health and wellness benefits from day one
• possible equity eligibility after one year for eligible roles
• learning and clinical programs
• travel stipend for eligible full-time employees
• paid parental leave.

Why this role

The hospital operates 24/7, 365 days a year; the role requires availability for nights, weekends, and holidays on a rotating or as-needed basis.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.