Call Center Associate

Job overview

The Call Center Associate is an onsite role based in Johnston, RI. The position offers an annual salary range of $50,000 to $70,000 and supports the inside sales department for Renewal by Andersen. This role exists to provide exceptional customer service by engaging with homeowners interested in window-replacement products. The associate will identify unique home situations, schedule appointments for sales consultants, and maintain positive communication to drive business goals.

What you'll do

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication.
• Identify customers unique home situations.
• Schedule appointments for Sales Consultants.
• Communicate effectively and show empathy as the first point of contact.

What we're looking for

Skills & competencies

full-time

day shift

johnston ri

customer service

inside sales

renewal by andersen

no cold calling

$50k-$70k/yr

weekend availability

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, Dental, and Vision Insurance, 401k with 50% match, Tuition Reimbursement, Paid Time Off, Paid Volunteer Time.

Why this role

No cold calling, weekly and monthly bonuses, and a streamlined growth and development plan.

About the employer

Renewal by Andersen | Esler Companies is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.