Customer Service Representative III Supervisor

Job overview

The Customer Service Representative III Supervisor role is onsite in Hebron, OH. Compensation is not specified. The Community Bank provides banking services through its banking offices. The supervisor leads customer service representatives and oversees banking-office operations, ensuring policies, procedures, controls, and service standards are followed. The role also supports customers directly, trains staff, monitors performance, and coordinates daily workflow with the banking office manager and other departments.

What you'll do

• Supervise and train customer service representatives
• oversee banking-office operations and scheduling
• conduct security and safe-deposit audits
• manage office opening and closing
• assist customers and handle complex complaints
• explain and promote bank products
• coordinate workflow and reporting
• monitor referrals and sales
• manage staff assignments, performance reviews, timecards, and PTO
• support compliance, safety, and emergency procedures.

What we're looking for

Skills & competencies

customer service supervisor

hebron oh

the community bank

banking operations

customer service representatives

staff training

team supervision

customer complaints

bank products

compliance

security audits

sales referrals

office operations

Work arrangement

• Weekend coverage required

Why this role

The role directly supervises customer service representatives and includes customer-facing banking duties.

About the employer

The Community Bank is hiring for this role. Industry: Commercial Banking. Sector: 52.