Service Desk Technician

Job overview

The Service Desk Technician is an onsite role in Fort Bragg, NC; compensation is not specified. The technician provides frontline support to a global enterprise of more than 70,000 users, including executive users and their staff.

What you'll do

• Troubleshoot desktop, laptop, mobile, application, email, network, and peripheral issues
• document and track incidents in Remedy
• administer user accounts in Active Directory
• resolve or route issues to specialist teams
• support server, network, and system troubleshooting
• use Dameware, RDP, and Terminal Services
• contribute to incident trending, prioritization, and communication.

What we're looking for

Skills & competencies

service desk technician

it support

desktop support

windows

microsoft office

active directory

remedy

dameware

secret clearance

fort bragg nc

endurion

Work arrangement

• Weekend coverage required

Why this role

Requires DoD 8570 IAT Level I certification and a current Secret clearance; the candidate must be TS/SCI eligible.

About the employer

Endurion is hiring for this role. Industry: Research and Development in Biotechnology (except Nanobiotechnology). Sector: 54.