Electric Vehicle Charger Technical Support Manager

Job overview

The Electric Vehicle Charger Technical Support Manager role is onsite in Fremont, CA, with no remote or hybrid option. Compensation is not specified; the posting describes a competitive salary and a KPI-driven bonus program. Zerova Technologies develops AC Level 2 and DC Level 3 electric vehicle charging solutions and says the role supports its expansion in North America and cleaner transportation. The manager leads U.S. support operations for charging solutions, guiding the support team and service partners, resolving escalated customer issues, and improving uptime and case resolution. The role also works with research and development, customers, and industry partners to strengthen troubleshooting, training, and interoperability.

What you'll do

• Manage Support Technicians, Field Application Engineers, and SLA partners
• drive uptime, case-resolution, and customer-satisfaction KPIs
• serve as escalation point for major accounts
• guide troubleshooting and root-cause analysis with R&D
• optimize Salesforce Service Cloud workflows, reporting, and analytics
• develop training
• collaborate with fleets, CPOs, OEMs, and CPMS providers
• travel up to 25% for site support, deployments, and training.

What we're looking for

Skills & competencies

ev charger technical support manager

electric vehicle charging

ac/dc power systems

evse troubleshooting

ocpp networking

customer support

fremont ca

zerova technologies

team leadership

salesforce service cloud

travel up to 25%

onsite only

medical dental vision

401(k) contribution

Work arrangement

• Weekend coverage required

Benefits & perks

• KPI-driven bonus program, medical, dental, and vision coverage, 401(k) company contribution, PTO, paid company holidays, certification support, and leadership training.

Why this role

Onsite only in Fremont, with travel up to 25%. The company describes its mission as helping accelerate cleaner transportation.

About the employer

Zerova Technologies USA LLC is hiring for this role. Industry: All Other Miscellaneous Electrical Equipment and Component Manufacturing. Sector: 33.