Services Technician

Job overview

The Services Technician role is onsite in Middleville, MI. Compensation is not specified. The role provides customer service and technical support for Bradford White water-heating products in a fast-paced contact-center environment. The technician helps service professionals and homeowners resolve product and installation issues by reviewing cases, identifying site- or component-related problems, and providing troubleshooting guidance. The work supports customer satisfaction and delivery of appropriate service solutions.

What you'll do

• Support customer claims processing and appropriate service solutions
• review service cases and determine site- or component-related problems
• respond to technical questions from end users, contractors, service and repair mechanics, distributors, and field sales representatives
• resolve more difficult technical issues.

What we're looking for

Skills & competencies

services technician

middleville mi

bradford white

water heating products

technical support

customer service

contact center

troubleshooting

installation support

claims processing

hvac and plumbing

escalation resolution

Work arrangement

• Weekend coverage required

Why this role

Three to five years of customer-service experience required; HVAC/R or plumbing installation and service experience is ideal but not required; high school diploma or equivalent required.

About the employer

Bradford White Corporation is hiring for this role. Industry: Heating Equipment (except Warm Air Furnaces) Manufacturing. Sector: 33.