IT Support Specialist

Job overview

The IT Support Specialist role is an in-office, non-remote position in Lawrence, MA. Pay is $55,000–$75,000 annually. Haffner’s is a regional fuel distributor and operates gas stations, convenience stores, car washes, and food service locations, as well as heating oil, propane, and HVAC services. The specialist provides technical support for hardware, software, and network systems across the organization. By resolving incidents, maintaining infrastructure, and supporting end users, the role helps enable efficient business operations and protect company systems.

What you'll do

• Support hardware, software, and network issues
• configure and deploy workstations, accounts, and tools for new hires
• maintain IT infrastructure with the IT team
• manage IT inventory and procurement
• document support and follow security standards
• prioritize and resolve incidents under SLAs
• report and escalate security incidents
• travel occasionally to company locations.

What we're looking for

Skills & competencies

it support specialist

haffner’s

lawrence ma

in-office

non-remote

full-time

windows 11 pro

windows server 2019

active directory

network support

$55,000–$75,000 annually

occasional travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discounts on gasoline, propane, and oil
• medical, dental, and vision insurance
• 401(k) with company match
• paid time off
• life insurance
• short- and long-term disability
• critical illness and accident insurance.

Why this role

Requires at least four years of hands-on IT support experience and knowledge of Windows 11 Pro, Windows Server 2019, Active Directory, DNS/DHCP, and virtualization technologies. Occasional travel to company locations is noted.

About the employer

Haffner's is hiring for this role. Industry: Petroleum Bulk Stations and Terminals. Sector: 42.