Systems Support Engineer I – Monday–Friday, 8:00 AM–4:30 PM

Job overview

The Systems Support Engineer I – Monday–Friday, 8:00 AM–4:30 PM role is onsite in Chantilly, VA. Compensation is $24.56–$36.84 per hour. Red River Managed Services provides client support focused on resolving issues and maintaining customer service. The Tier 1 Technician handles customer support requests, resolves issues within established procedures, and escalates cases to Tier 2 when needed. The role helps maintain user uptime and improve customers’ computing experiences through accurate troubleshooting, ticket handling, and communication.

What you'll do

• Accept customer calls and alerts and escalate as needed
• handle incidents reported by phone, chat, email, and web portal
• follow standard operating procedures and knowledge base articles
• maintain accurate ticket entries and case ownership
• update customers on progress
• perform basic email administration, account configuration, password resets, and login, profile, and permission troubleshooting
• identify potential procedure improvements.

What we're looking for

Skills & competencies

systems support engineer i

tier 1 technician

it support

customer support

windows administration

active directory

chantilly va

red river

monday–friday

8:00 am–4:30 pm

$24.56–$36.84 per hour

Work arrangement

• Weekend coverage required

Why this role

The posting specifies a Monday–Friday schedule from 8:00 AM to 4:30 PM and an hourly range of $24.56–$36.84.

About the employer

Red River is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.