Customer Success Manager
Compensation
$75k – $100k /yr
Employment type
Full-time
Work setting
On-site
Location
Des Moines, IA
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is an onsite role based in Des Moines, IA, with a salary range of $75,000–$100,000/year. This position supports Cleo's platform, which provides supply chain and logistics solutions to over 4,000 clients. The role manages a portfolio of accounts across the full customer lifecycle. It focuses on driving adoption, retention, and expansion by connecting platform capabilities to customer business outcomes.
What you'll do
- Manages a portfolio of 30+ accounts.
- Conducts Quarterly Business Reviews (QBRs).
- Monitors customer health indicators and executes mitigation strategies.
- Identifies upsell and cross-sell opportunities.
- Collaborates with cross-functional teams to ensure a seamless customer experience.
What we're looking for
- Skills & competencies
- full-timeday shiftonsitedes moines iacleocustomer successsaasaccount management$75k-$100kno on-callno travel
- Work arrangement
- Weekend coverage required
Benefits & perks
- Healthcare, dental, vision
- 401k match
- flexible PTO
- paid parental leave.
Why this role
Includes bonus potential and accelerated title/salary growth.
About the employer
Cleo is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2021.00
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Listing ID: 4992ffe6-2cb0-459d-aba8-09bf700b7358