Senior Help Desk Technician

Job overview

The Senior Help Desk Technician role is onsite five days per week in Washington, DC. Compensation is $28–$32 per hour on a W-2 basis. The role supports a client’s enterprise systems through Eliassen Group, a strategic consulting firm providing technology, business advisory, and life sciences solutions. The technician provides advanced frontline support for end users, resolves complex hardware, software, mobile, and cloud issues, and maintains service records and knowledge articles. The role contributes to system reliability and security by managing access, applying prevention measures, and guiding users on tools and security practices.

What you'll do

• Provide Tier II/III support for Microsoft 365, Azure AD/Entra, Intune/Endpoint Manager, SharePoint, and VoIP
• troubleshoot macOS, Windows, iOS, Android, and cloud services
• perform root-cause analysis across network, hardware, and software issues
• resolve complex issues and implement prevention measures
• communicate status and resolution timelines
• train users on Microsoft Office, SharePoint, Zoom, and mobile tools
• manage user accounts, permissions, and access
• administer mobile devices
• track and resolve tickets
• document troubleshooting and maintain service records
• enforce cybersecurity practices including MFA and endpoint protection.

What we're looking for

Skills & competencies

senior help desk technician

eliassen group

washington dc

onsite 5 days/week

$28–$32/hour w-2

tier ii/iii support

microsoft 365

azure ad/entra

intune

sharepoint

zendesk

public trust clearance

us citizen or permanent resident

contract-to-hire

Work arrangement

• Weekend coverage required

Benefits & perks

• For eligible W-2 consultants: medical, dental, and vision benefits
• 401(k) with company matching
• life insurance. Regularly scheduled W-2 employees working 30 or more hours per week may also be eligible for pre-tax accounts, voluntary benefits, and sick time where required by law.

Why this role

Contract-to-hire opportunity. Applicants must be a US citizen or permanent resident with an active Public Trust clearance. The posting requires 8+ years of help desk or technical support experience and 2+ years administering the listed enterprise platforms.

About the employer

Eliassen Group is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.