Account Manager — Records Management

Job overview

The Account Manager — Records Management role is onsite in New York, NY, with a Monday-through-Friday, 8 a.m.–5 p.m. schedule. The posting states a current salary of $115,000 per year. RRD provides marketing, packaging, print, and business services to brands and regulated industries. The role leads contracted records-management operations, developing the client team and ensuring service delivery, quality, staffing, financial performance, and client satisfaction. It uses operational data and continuous improvement to meet contract needs and strengthen account performance.

What you'll do

• Oversee contracted operations
• lead employee hiring, onboarding, training, performance, and development
• manage service quality, workflow, staffing, budgets, invoices, and P&L
• present client service reviews
• maintain client relationships and identify account opportunities.

What we're looking for

Skills & competencies

account manager

records management

new york ny

rrd

full-time

monday–friday

8 a.m.–5 p.m.

client operations

people leadership

service delivery

$115,000/year

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• paid time off
• disability and life insurance
• 401(k) with company match
• parental leave
• adoption assistance
• tuition assistance
• and employer and partner discounts.

Why this role

The posting requires a bachelor’s degree or equivalent experience, over five years of people leadership in a customer-service-intensive environment, and at least two years of financial management experience.

About the employer

RR Donnelley is hiring for this role. Industry: All Other Business Support Services. Sector: 56.