Director of Patient Services (PharmD/RPh Licensure)

Job overview

The Director of Patient Services role is hybrid, based in Elk Grove Village, IL, with travel of up to 15–20%; the salary range is $155,000–$170,000 per year. Orsini supports access to advanced therapies for patients with rare diseases through specialty pharmacy and patient services programs. The director provides strategic leadership and operational oversight for Therapy Operations Managers and Rare Disease Center of Excellence programs. The role translates organizational strategy into scalable, compliant operations, supports patient safety and quality, and serves as the primary operational contact for manufacturer and provider partners.

What you'll do

• Lead and oversee 4–8 managers and their teams supporting Rare Disease COE programs
• serve as primary operational contact for manufacturer partners and provider or health-system clients
• lead business reviews and escalation management
• define, monitor, and report KPIs and productivity metrics
• identify performance gaps and drive corrective actions
• collaborate with Clinical, Intake, Reimbursement, and Quality & Patient Services teams
• support quality and patient safety initiatives
• improve SOPs and workflows
• lead hiring, onboarding, coaching, performance management, and succession planning
• prepare operational reports and strategic recommendations for leadership.

What we're looking for

Skills & competencies

director of patient services

specialty pharmacy

rare disease

gene therapy

patient services

pharmd

rph

elk grove village il

hybrid

15–20% travel

orsini healthcare

$155k–$170k/year

kpi management

patient safety

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) with employer match
• accident and critical illness coverage
• company-paid life insurance options
• paid time off, paid holidays, and floating holidays
• tuition reimbursement.

Why this role

Requires an active PharmD or RPh license and experience in specialty pharmacy or complex therapy management; leads multiple rare-disease therapy program teams.

About the employer

Orsini Healthcare is hiring for this role. Industry: All Other Health and Personal Care Retailers. Sector: 45.