Sales and Service Specialist, Core

Job overview

The Sales and Service Specialist, Core role is onsite in Sumner, WA, with hourly pay of $18.11–$21.76. The role supports REI members and customers contacting the co-op through phone, email, and chat. The role exists to provide helpful, accurate customer support that builds confidence, loyalty, and retention. It contributes to REI’s customer experience by answering inquiries, assisting with orders and information, and sharing customer feedback with the business.

What you'll do

• Handle inbound customer contacts by phone, email, and chat
• provide an inclusive and supportive customer experience
• report customer issues and feedback
• use discounts appropriately while balancing customer and business needs
• build customer confidence and relationships
• maintain product knowledge and policy information
• multitask across customer conversations and computer systems
• meet attendance and schedule availability requirements.

What we're looking for

Skills & competencies

rei

sales and service specialist

customer service

member support

phone support

email support

chat support

sumner wa

$18.11–$21.76/hour

saturday or sunday availability

open shift 6 a.m.–4 p.m.

close shift 10 a.m.–8 p.m.

full-time listing

Work arrangement

• Weekend coverage required

Benefits & perks

• Employee discount
• health benefits
• retirement savings plan
• accrued time off.

Why this role

Requires availability for at least 24 hours per week, with 32 or more preferred, and at least five hours on Saturday and/or Sunday; shifts are 6 a.m.–4 p.m. or 10 a.m.–8 p.m. Pacific.

About the employer

REI is hiring for this role. Industry: Sporting Goods Retailers. Sector: 45.