Spanish-Speaking Customer Service Representative

Job overview

The Spanish-Speaking Customer Service Representative role is an onsite, full-time office position in Quincy, MA. The stated salary range is $50,000–$75,000 per year. The role supports GEICO Braintree’s service to clients with home, auto, renters, and other insurance needs. The representative assists existing policyholders, explains insurance products, manages customer information in a CRM, and identifies cross-selling opportunities during retention calls. The role also supports the sales team’s daily customer outreach by phone and email.

What you'll do

• Provide service and support to existing policyholders
• explain auto, home, renters, and other insurance products
• educate clients about GEICO product lines
• manage customer records in the CRM platform
• identify cross-selling opportunities during retention calls
• help the sales team contact customers by phone and email.

What we're looking for

Skills & competencies

customer service representative

spanish-speaking

quincy ma

geico braintree

insurance

policyholder support

auto insurance

home insurance

renters insurance

crm

cross-selling

phone and email

$50k–$75k

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, dental insurance, health insurance, paid time off, vision insurance, training and development, and opportunity for advancement.

Why this role

The posting says the agency provides study time and covers the insurance licensing exam cost for candidates pursuing a license to cross-sell to existing customers.

About the employer

Eric Vaden/GEICO Exclusive Agency is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.