Product Support Technician — Performance & Health

Job overview

The Product Support Technician — Performance & Health role is based in Wilmington, MA, with weekend shifts supporting live NCAA football services. The posting states a base pay of $40 per hour, or approximately $320 for an eight-hour shift. Catapult provides sports performance technology and live video and data solutions to NCAA football teams. The technician provides time-sensitive frontline support for the Advanced LPS Tracking platform, helping onsite technicians complete pre-game checks and keeping assigned live games operational. The role also records and escalates support issues, validates software features, and submits post-game reports.

What you'll do

• Provide technical support by phone, email, or live chat
• coordinate pre-game checks with onsite technicians
• own support issues through resolution and escalate time-sensitive problems
• record support requests
• help validate software features
• prioritize incoming requests
• use remote software to access customer and internal hardware
• submit post-game summaries for league officials.

What we're looking for

Skills & competencies

product support technician

performance & health

sports technology

technical support

live services operations

lps tracking

ncaa football

weekend shift

wilmington ma

catapult sports

$40/hour

eight-hour shift

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting lists paid maternity and paternity leave.

Why this role

The posting describes casual work following the NCAA football schedule, with one required eight-hour weekend shift. Coverage is needed between 8 a.m. and 1 a.m. ET, and technician needs vary with the number of games.

About the employer

Catapult Sports is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.