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Experienced Call Center Operations Supervisor
MCI Careers · Killeen, TX · BPO contact center operations
Employment type
Full-time
Work setting
On-site
Location
Killeen, TX
Schedule
Day shift
Posted
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Job overview
The Experienced Call Center Operations Supervisor role is onsite in Killeen, TX. Compensation is not specified. MCI provides customer experience, business process outsourcing, and cloud technology services across multiple industries.
What you'll do
- Supervise daily operations and ensure adherence to KPIs and SLAs
- monitor agent performance and provide coaching
- manage schedules, attendance, and real-time adherence
- resolve escalated customer issues
- collaborate with Quality Assurance and Training
- analyze performance reports
- and implement improvement strategies.
What we're looking for
- Skills & competencies
- call center operations supervisorcontact centerbpoagent coachingkpi monitoringsla compliancecustomer escalationskilleen txmci careersfull-timecrm systems
- Work arrangement
- Weekend coverage required
Why this role
The posting seeks at least three years of supervisory experience in a BPO contact center.
About the employer
MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-1011.00
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Listing ID: 49260afe-684f-4631-9502-1b0bc68f096f