IT Service Desk Technician

Job overview

The IT Service Desk Technician role is full-time and in-office in Birmingham, AL, Monday through Friday from 7 a.m. to 4 p.m. Central Time. Compensation is not specified. Impact Technology Group, a Doeren Mayhew company, provides managed IT services to professional services firms in the Birmingham area. As the first point of contact for client support, the technician documents requests, resolves common technical issues, and routes more complex problems to the appropriate resource. The role supports dependable, secure client technology through clear communication, accurate ticket records, and procedural troubleshooting.

What you'll do

• Respond to client support requests by phone, email, and service desk
• create and maintain support tickets
• gather issue details and prioritize requests
• troubleshoot common workstation, Microsoft 365, email, password, printer, VPN, browser, peripheral, and application issues
• assist with software installation, printer mapping, password resets, and new-user support
• verify user access
• coordinate with vendors
• escalate issues with documented troubleshooting steps and findings
• maintain ticket notes, status updates, time entries, and client communications.

What we're looking for

Skills & competencies

it service desk

technical triage

birmingham al

impact technology group

managed it services

microsoft 365

windows support

help desk

ticketing

client support

monday–friday

7 a.m.–4 p.m.

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes comprehensive benefits, competitive compensation, training, professional growth, and hands-on exposure to client environments and service desk processes.

Why this role

Early-career managed IT services opportunity; a bachelor’s degree is preferred but not required, and CompTIA A+, technical coursework, internship, help desk, call center, or customer service experience are valued.

About the employer

Doeren Mayhew CPAs and Advisors is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.