Business Development Center Customer Care Specialist

Job overview

The Business Development Center Customer Care Specialist role is onsite in Westlake, OH. Compensation is $38,000–$72,000 per year. The role supports Serpentini Auto Group’s customer service and vehicle sales appointment efforts. The specialist responds to customer inquiries through calls, texts, and emails, educates customers about vehicle products and features, and works with the business development team to track leads and arrange store visits or vehicle purchases. The role helps create a smooth customer experience and supports sales opportunities.

What you'll do

• Respond to customer information requests and incoming sales calls
• use calls, texts, and emails to set appointments or help secure vehicles
• identify customer needs and opportunities for new or used vehicle presentations
• record lead activity and notes in the CRM
• complete assigned calls
• cross-train for internet leads and telephone prospecting
• stay informed about products and features
• attend requested training and sales meetings.

What we're looking for

Skills & competencies

customer care specialist

business development center

customer service

automotive sales

customer calls

text and email

crm

sales leads

appointment setting

westlake oh

serpentini auto group

$38,000-$72,000/year

evening required

every other weekend

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k)
• paid time off
• employee discounts
• advancement opportunities.

About the employer

Serpentini Chevrolet of Westlake is hiring for this role. Industry: New Car Dealers. Sector: 44.