Guest Engagement Manager — Hotel Reservations

Job overview

The Guest Engagement Manager role is onsite in Las Vegas, NV. Compensation is not specified. The position supports the hotel’s Guest Engagement Specialist Department and works with revenue leadership to maximize daily revenue. The manager leads reservation operations, develops agent performance, and coordinates room inventory, rates, and guest service. The role contributes to efficient call handling, accurate group and contract processing, and hotel revenue goals.

What you'll do

• Supervise, direct, and lead the Guest Engagement Specialist Department
• train new hires
• monitor agent productivity and quality
• prepare call reports and staffing schedules
• coordinate system issues with IT
• manage agent training and incentives
• coordinate group lists, room blocks, billing, routing, and room assignments
• manage contract and wholesale business
• maintain inventory, rates, availability, and selling strategies
• support revenue management
• resolve reservation-related guest complaints
• assist with recruiting, hiring, and training.

What we're looking for

Skills & competencies

guest engagement manager

hotel reservations

las vegas nv

trump international hotel las vegas

full-time

guest service

reservation management

revenue management

room inventory

agent training

call operations

hotel

Work arrangement

• Weekend coverage required

About the employer

Trump International Hotel Las Vegas is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.