Hotel Guest Service Representative, Part-Time

Job overview

The Hotel Guest Service Representative role is onsite in Salt Lake City, UT, with morning and evening shifts and flexible availability required Monday through Friday, weekends, and holidays. Pay starts at $16–$18 per hour; experienced candidates may qualify for a higher wage. The role supports guest service at Hyatt House Salt Lake City Downtown. The representative handles reservations, check-ins and checkouts, payments, and guest requests to create a personalized stay. The role also helps address guest concerns and uses sales techniques to support property occupancy and revenue.

What you'll do

• Answer property phones
• make reservations
• check guests in and out
• process payments and maintain the cash drawer
• use the property management system and office equipment
• respond to guest requests and complaints
• use sales techniques to promote the property and maximize occupancy and revenue.

What we're looking for

Skills & competencies

hotel guest services

guest service representative

part-time

salt lake city ut

hyatt house salt lake city downtown

morning shifts

evening shifts

weekends

holidays

reservations

guest check-in

customer service

$16–$18/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Worldwide hotel discounts and complimentary stays at NCG Hospitality-managed hotels
• referral and incentive programs
• paid volunteer hours
• medical, dental, and vision coverage
• paid time off and sick time
• employee assistance program
• HSA/FSA options
• telehealth
• 401(k) with company match
• eligible performance bonuses.

Why this role

The posting describes career development and advancement opportunities, mentorship, educational assistance, hotel discounts, and paid volunteer hours.

About the employer

UT- Hyatt House Salt Lake City Downtown is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.