Front Office Supervisor

Job overview

The Front Office Supervisor role is onsite in New York, NY, with annual compensation of $80,000–$82,000. The Surrey is Corinthia Hotels’ first North American property, offering luxury accommodations, dining, spa services, and meeting spaces. The supervisor oversees day-to-day front office and guest-service operations across the guest journey, from pre-arrival requests through departure and follow-up. The role supports consistent service standards through staffing, training, shift handovers, guest assistance, and coordination with Finance and other hotel teams.

What you'll do

• Coordinate with Finance to ensure accounting instructions and credit policies are followed
• ensure front office and guest-service departments are staffed and trained
• oversee shift handovers
• assist with check-ins and check-outs
• inspect public areas and report defects
• communicate and reinforce standards and policies
• assess training needs using guest feedback, reviews and audits
• organize training and cross-training for new team members.

What we're looking for

Skills & competencies

front office supervisor

new york ny

the surrey

corinthia hotel

$80k–$82k/year

luxury hospitality

guest services

hotel operations

check-in and check-out

staff training

full-time

Work arrangement

• Weekend coverage required

Why this role

The posting seeks at least three years of front office experience in a similar-size and star-rated hotel and knowledge of property management systems such as Opera or Fidelio.

About the employer

The Surrey, A Corinthia Hotel is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.