Help Desk Technician – Onsite

Job overview

The Help Desk Technician – Onsite role is fully onsite in Edmond, OK. Compensation is $20 per hour. Oneida Technology Services supports staff and student training environments as part of Oneida ESC Group, which delivers customer-focused engineering, science, and construction services. The technician provides user support by triaging tickets, troubleshooting devices, and completing desk-side setup and maintenance. The role helps maintain reliable IT services through equipment preparation, asset tracking, documentation, and coordination with IT support teams.

What you'll do

• Monitor, triage, and respond to support requests through the ticketing system
• troubleshoot desktop, laptop, and mobile hardware and software
• reimage devices, reinstall operating systems, and configure equipment
• provide after-hours support for critical incidents and remote-access or telework issues
• prepare equipment for deployment, relocation, or disposal
• assist with workstation setups, cabling, and installations
• validate system performance
• support network diagnostics under networking teams’ direction
• maintain asset records and service documentation
• support staff and student training environments.

What we're looking for

Skills & competencies

help desk technician

edmond ok

ots

onsite

full-time

$20/hr

it support

ticketing system

windows

hardware troubleshooting

public trust clearance

hdi

comptia a+

itil

Work arrangement

• Weekend coverage required

Benefits & perks

• 15 days of paid time off
• 11 paid holidays
• 401(k) with company match
• medical, dental, and eye insurance
• employee referral program
• tuition reimbursement
• Employee Assistance Program
• wellness program
• voluntary medical benefits.

Why this role

Requires a high school diploma and 0–2 years of related IT support experience or equivalent, Windows support knowledge, U.S. citizenship, and ability to obtain and maintain Public Trust clearance. HDI or SDI, CompTIA A+, and ITIL v3 or v4 certifications are required.

About the employer

OTS is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.