Customer Success Specialist (Entry Level)

Job overview

The Customer Success Specialist (Entry Level) role is an onsite position in Red Bank, NJ; compensation is not specified. The specialist supports customers using the Pereless Talent Platform and reports to Senior Management Engagement. The role guides new customers through implementation and adoption, builds ongoing client relationships, and coordinates with internal development and support teams to resolve issues. These efforts support effective platform use and a positive customer experience.

What you'll do

• Build relationships with new and existing customers
• transition new customers through system startup and implementation to account management
• schedule product training
• monitor adoption and engagement
• proactively check customer satisfaction
• serve as a primary escalation point
• track technical issues with development and support teams through resolution
• maintain accurate customer interaction records in CRM tools
• follow and enhance processes and procedures.

What we're looking for

Skills & competencies

customer success specialist

entry level

customer relationships

client onboarding

system implementation

talent platform

customer training

customer adoption

issue escalation

crm

red bank nj

saas

b2b client success

Work arrangement

• Weekend coverage required

Why this role

The posting seeks 1–3 years of B2B client success or account management experience in SaaS or HR.

About the employer

Pereless Systems is hiring for this role. Industry: Software Publishers. Sector: 51.