Help Desk Technician II

Job overview

The Help Desk Technician II role is onsite in Melbourne, FL; compensation is not specified. The position supports IT systems for the Department of State’s Bureau of International Narcotics and Law Enforcement Affairs Office of Aviation, helping sustain its mission systems.

What you'll do

• Answer calls and fulfill service requests
• provide user support, training, diagnostics, account management, and password services
• troubleshoot classified and unclassified systems
• provide first-level support for computers, servers, applications, and hardware
• coordinate with technical teams to restore service
• document process improvements
• and help maintain help desk performance standards. Travel may be required for special projects.

What we're looking for

Skills & competencies

help desk technician ii

it support

technical troubleshooting

user support

account management

password services

classified systems

secret clearance

melbourne fl

chenega corporation

department of state

astraeus operations

Work arrangement

• Weekend coverage required

Benefits & perks

• The employer describes a broad benefits offering, professional development opportunities, on-the-job learning, and formal development programs.

Why this role

A Secret clearance is required; an associate degree and relevant experience are requested, with experience substitution described in the posting.

About the employer

Chenega Corporation is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.