Customer Support Specialist

Job overview

The Customer Support Specialist role is remote within the United States, with eligibility limited to residents of states without active salary-disclosure laws. Compensation is not specified. Momentus provides event and venue management software to customers worldwide.

What you'll do

• Provide technical support through email, phone, and online training
• resolve software issues with customers and the development team
• test functionality and bug fixes
• train users
• maintain file servers
• set up accounts and testing sites
• escalate unresolved requests
• support key accounts and internal requests.

What we're looking for

Skills & competencies

customer support specialist

remote us

momentus technologies

saas support

technical support

customer training

software testing

account setup

sql

crystal reports

weekend on-call

Work arrangement

• Weekend coverage required

Why this role

Weekend on-call support is available a few times per year; experience with reporting tools and relational databases is preferred.

About the employer

Momentus Technologies International is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.