Retail Customer Service Specialist

Job overview

The Retail Customer Service Specialist is an onsite role based in Westfield, IN, with a starting pay rate of $17.05/hr. This position supports the retail store operations by providing expert product guidance and ensuring high-quality service for all customers. This role exists to drive sales and maintain store standards by assisting customers with product selection, processing transactions, and managing inventory. The specialist contributes to the store's success by building trust with clients and ensuring that all operational tasks are completed efficiently.

What you'll do

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

What we're looking for

Skills & competencies

full-time

retail

customer service

westfield in

sherwin-williams

$17.05/hr

day shift

sales

paint

in-store

Work arrangement

• Weekend coverage required

Benefits & perks

• Life, career, and connection benefits including health, retirement, and professional development.

Why this role

Starting pay $17.05/hr, full-time, onsite in Westfield, IN.

About the employer

Sherwin-Williams is hiring for this role. Industry: Paint and Wallpaper Retailers. Sector: 44.