Member Services Supervisor

Job overview

The Member Services Supervisor role is onsite in Fort Lauderdale, FL. Compensation is not specified. The supervisor supports the club’s front desk and related departments to deliver a strong member experience at Crunch Fitness. This role leads front-desk staffing and service, helps resolve member concerns, and supports club sales and revenue goals. It also helps maintain club standards for cleanliness, safety, security, and operations.

What you'll do

• Recruit, hire, train, and support front-desk employees
• serve as the lead customer-service contact
• communicate club policies
• resolve member complaints
• support membership sales and promotions
• manage payroll and administrative expenses
• conduct facility walkthroughs
• and help ensure cleanliness, maintenance, safety, and security standards.

What we're looking for

Skills & competencies

member services supervisor

crunch fitness

fort lauderdale fl

fitness club

front desk

member experience

customer service

staff training

membership sales

club operations

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance-based bonus, employee discounts, and training and development.

Why this role

Fitness management experience preferred; current CPR recommended.

About the employer

Crunch Fitness- Oakland Park is hiring for this role. Industry: Fitness and Recreational Sports Centers. Sector: 71.