Senior Director of Customer Support

Job overview

The Senior Director of Customer Support is an onsite, full-time role in Orlando, FL. Compensation is not specified. The role supports Regal Boats’ customer support lifecycle and its mission to provide an exceptional boating experience. This leader oversees warranty administration, parts operations, field service, technical training, and customer experience. The role uses service data and operational improvements to strengthen support for customers and dealer networks.

What you'll do

• Oversee warranty administration
• use warranty and service data to identify trends and support root-cause analysis
• manage customer escalations and establish triage processes
• lead parts fulfillment and improve related processes and KPIs
• coordinate field service and repairs
• develop customer-facing parts sales strategy
• recruit, coach, and train team members
• lead dealer service training.

What we're looking for

Skills & competencies

senior director

customer support

warranty operations

parts operations

field service

dealer training

marine industry

rv industry

orlando fl

regal marine industries

full-time

onsite

Work arrangement

• Weekend coverage required

Why this role

Marine or RV industry experience is required; 5+ years of leadership experience required.

About the employer

Regal Marine Industries Inc is hiring for this role. Industry: Boat Building. Sector: 33.