Customer Service Coordinator, Spectrum Metalcraft

Job overview

The Customer Service Coordinator works onsite in Salina, KS, at 304 E Ave B, during standard office hours, Monday through Friday, with potential overtime based on business needs. Compensation is not specified. The role supports Spectrum Metalcraft, a division of Vortex Companies, by coordinating customer orders and communication with internal teams. The coordinator serves as a central contact for customers and helps ensure orders, pricing, delivery schedules, and inquiries are handled accurately and professionally. Close coordination with sales, production, and shipping supports customer satisfaction and efficient order flow.

What you'll do

• Serve as the liaison between customers and internal teams regarding orders, pricing, and delivery schedules
• process customer orders, updates, and tracking accurately and promptly
• handle inquiries, complaints, and feedback and resolve or route issues
• maintain records of customer interactions and transactions
• collaborate with sales, production, and shipping
• assist in developing customer service policies and procedures.

What we're looking for

Skills & competencies

customer service coordinator

spectrum metalcraft

salina ks

onsite

monday–friday

standard office hours

order processing

customer inquiries

crm software

microsoft office

sales coordination

production coordination

shipping coordination

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical insurance
• voluntary dental, disability, vision, cancer, and voluntary life coverage
• company-paid voluntary life
• paid vacation and holidays
• wellness program
• quarterly company-sponsored events.

Why this role

Requires an associate degree or equivalent experience and 1–3 years of customer service experience; manufacturing or engineering experience is preferred. CRM and Microsoft Office proficiency required.

About the employer

Velocity Flow Technologies is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.