Bilingual Call Center Agent – English and Spanish

Job overview

The Bilingual Call Center Agent – English and Spanish role is listed in Miami, FL, with remote-friendly options also mentioned in the posting. Compensation is not specified; the employer describes competitive pay with a bilingual premium. AnswerHero handles calls for business clients, providing message taking, appointment scheduling, and professional call handling. The agent serves as an initial point of contact for clients’ customers, answering inbound calls in English and Spanish, relaying accurate messages, scheduling appointments, and following client-specific instructions. The work supports a courteous and reliable caller experience for the businesses AnswerHero serves.

What you'll do

• Answer inbound calls for business clients
• communicate fluently in English and Spanish
• take and relay accurate messages
• schedule appointments and provide general client support according to client instructions
• deliver warm, efficient, courteous service.

What we're looking for

Skills & competencies

miami fl

answerhero

bilingual

english and spanish

inbound calls

message taking

appointment scheduling

customer support

24/7 operation

medical dental vision

paid time off

company equipment

Work arrangement

• Weekend coverage required

Benefits & perks

• Thorough training, growth opportunities, supportive team environment, competitive pay with bilingual premium, medical, dental and vision insurance, accrued paid time off, paid federal holidays, and company-provided equipment for full-time employees.

Why this role

Remote-friendly options are mentioned; the operation runs 24/7 and availability for at least one weekend day is required.

About the employer

AnswerHero is hiring for this role. Industry: Telephone Answering Services. Sector: 56.