Agency Assistant — Customer Retention and Billing

Job overview

The Agency Assistant role is onsite in Spring, TX; compensation is not specified, though the posting mentions base hourly pay and performance-based monthly bonuses. The listing identifies a full-time position. The role supports Kyle Sherburne’s State Farm agency in serving clients and handling insurance-related office needs. The assistant helps maintain client relationships and efficient agency operations by responding to inquiries, managing records and billing, and coordinating communication between clients and agents. The role also supports marketing activities and preliminary claims assistance while working toward the required Property and Casualty license.

What you'll do

• Greet clients and respond to phone, email, and other inquiries
• manage schedules and appointments
• prepare insurance forms and maintain client files
• update agency management records
• handle billing inquiries, payments, and overdue-account follow-up
• coordinate communication between clients and agents
• assist with marketing events and social media
• provide preliminary claims-process assistance and documentation.

What we're looking for

Skills & competencies

agency assistant

customer retention

billing specialist

insurance

client service

spring tx

state farm agency

full-time

property and casualty license

monthly bonuses

paid time off

health insurance

Work arrangement

• Weekend coverage required

Benefits & perks

• Base hourly pay
• monthly performance bonuses
• advancement opportunity
• paid time off
• health insurance
• retirement plan
• training and development.

Why this role

Must be able to obtain a Property and Casualty license; monthly performance bonuses are offered.

About the employer

Kyle Sherburne - State Farm Agency is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.