Technical Customer Success / Customer Program Manager

Job overview

The Technical Customer Success / Customer Program Manager role is onsite in Pleasanton, CA; compensation is not specified. Ciroos develops an AI SRE teammate platform intended to help SRE teams reduce toil, investigate incidents faster, and advance autonomous operations. The manager owns customer programs from onboarding through adoption, coordinating customers with Forward Deployed Engineering, Product, and Engineering. By tracking owners, blockers, status, and next steps, the role helps deliver customer value and close complex technical work reliably.

What you'll do

• Own customer programs from onboarding through adoption
• coordinate cross-functional technical deliverables and drive accountability
• maintain program status, owners, and dates
• build customer relationships and communicate progress
• engage with SRE, observability, cloud, infrastructure, security, and enterprise IT stakeholders
• partner with FDE and Engineering on technical questions and reviews
• flag risks early
• develop lightweight trackers, templates, and cadences.

What we're looking for

Skills & competencies

technical customer success

customer program manager

pleasanton ca

ciroos

full-time

customer onboarding

enterprise programs

cross-functional coordination

sre

cloud infrastructure

customer adoption

ai sre

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, vision, and dental benefits
• meals and snacks in office
• meaningful equity
• mentorship from founders and senior engineers.

Why this role

Requires experience leading complex enterprise customer programs and enough technical fluency to work across SRE, observability, cloud platforms, Kubernetes, integrations, and security/compliance reviews. Experience with large enterprise customers, SRE or DevOps teams, startups, and ITSM tools is a plus.

About the employer

Ciroos is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.