Customer Success Manager

Job overview

The Customer Success Manager role is onsite in Charlotte, NC. Compensation is stated as $85,000–$100,000, with a base salary of $85,000. Speedpoint builds shop-management software for performance and specialty automotive businesses, including CRM, quoting, scheduling, payments, and reporting. The manager takes ownership of customer accounts after implementation, drives retention and product use, conducts check-ins and business reviews, resolves or escalates issues, maintains accurate account records, and reports portfolio health. The goal is to help shops continue realizing value from the platform and renew their subscriptions.

What you'll do

• Take over assigned accounts after the day-30 implementation handoff
• build customer relationships
• own retention and renewals
• conduct check-ins and business reviews
• encourage adoption of core product modules
• monitor usage and coach customers
• resolve or escalate issues
• maintain CRM account data
• report portfolio health and risks.

What we're looking for

Skills & competencies

customer success manager

customer retention

renewals

saas

shop management software

automotive shops

product adoption

crm

charlotte nc

speedpoint

$85,000–$100,000

employer-paid medical

dental and vision

growth opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Employer-paid medical coverage
• dental and vision available
• direct access to leadership and opportunity to grow with the company.

Why this role

Owns the customer relationship after the day-30 implementation handoff and supports a software platform built for specialty automotive shops.

About the employer

Speedpoint is hiring for this role. Industry: Software Publishers. Sector: 51.