Senior Manager, Customer Success
Compensation
$125k – $135k /yr
Employment type
Full-time
Work setting
On-site
Location
Concord, NH
Schedule
Day shift
Posted
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Job overview
The Senior Manager, Customer Success is an onsite position based in Concord, NH, with an annual base salary range of $125,000 to $135,000 and OTE of $150,000-$170,000. This role leads customer-facing teams at iCIMS. This role exists to lead and scale high-performing teams that drive customer adoption, retention, and value realization. The manager optimizes processes and fosters operational excellence to ensure exceptional customer experiences.
What you'll do
- Lead and coach Customer Success managers
- translate strategic priorities into actionable plans
- drive operational performance through metrics
- provide strategic oversight of customer portfolios
- partner with cross-functional leaders
- lead organizational initiatives.
What we're looking for
- Skills & competencies
- full-timeday shiftconcord nhicimscustomer successmanagementsaasretentionleadership$125k-$135k
- Work arrangement
- Weekend coverage required
Benefits & perks
- Medical, dental, vision, 401(k), parental leave, tuition reimbursement.
Why this role
Leadership role in a SaaS environment; competitive compensation package.
About the employer
iCIMS is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 11-2021.00
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Listing ID: 47d36398-657c-4335-811e-3b0af323bd3b