Supervisor, Information and Referral — Evening Shift

Job overview

The Supervisor, Information and Referral role is onsite in Washington, DC, with an evening schedule of 1:00 p.m.–9:00 p.m. The posting lists annual compensation of $54,384–$66,000. USAging supports a national network serving older adults, people with disabilities, and caregivers; this role supports the Eldercare Locator. The supervisor oversees day-to-day evening call-center operations and supports information specialists through coaching, training, evaluation, and schedule coordination. The role helps ensure people seeking home and community-based services receive consistent, high-quality information and referrals.

What you'll do

• Supervise Information and Referral Specialists responding by phone, chat, text, voicemail, and email
• provide individual and team supervision
• lead evening staffing, workload, schedule adherence, procedures, and contact metrics
• coach and train staff
• manage call-center coverage
• collaborate with leadership on performance goals
• answer calls as needed
• communicate escalations and operational updates
• and onboard new specialists.

What we're looking for

Skills & competencies

information and referral supervisor

washington dc

full-time

evening shift

1:00 p.m.–9:00 p.m.

$54,384–$66,000

eldercare locator

call center

staff supervision

older adults

disability services

health benefits

10% employer retirement contribution

usaging

Work arrangement

• Weekend coverage required

Benefits & perks

• Fully paid individual health, dental, and vision coverage
• retirement savings plan with a 10% employer contribution
• generous vacation and sick leave.

Why this role

The posting requires a bachelor’s degree in a human-service-related field plus 2–3 years of relevant experience, at least one year of call-center or customer-service experience, and demonstrated team leadership. Benefits include fully paid individual health, dental, and vision coverage, a retirement plan with a 10% employer contribution, and generous vacation and sick leave.

About the employer

USAGING is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.