Member Service Representative I/II – Loch Ridge Branch

Job overview

The Member Service Representative I/II role is onsite at the Loch Ridge Branch in Baltimore, MD, with stated hourly ranges of $17.55–$25.46 for MSR I and $19.27–$28.00 for MSR II. MECU is a not-for-profit credit union focused on members’ financial well-being and service. The representative handles member requests and account transactions, explains financial products and services, and helps maintain member loyalty. The role supports branch service through accurate account assistance, issue resolution, and, at the MSR II level, teller support and on-the-job training for MSR I staff.

What you'll do

• Provide account information
• open accounts
• resolve issues and handle inquiries
• process deposit and loan transactions
• assist with routine account requests
• explain and cross-sell products based on member needs
• MSR II may assist with teller functions and train MSR I staff.

What we're looking for

Skills & competencies

member service representative i/ii

loch ridge branch

baltimore md

mecu

full-time

credit union

member service

account transactions

financial products

saturday schedule

$17.55–$28/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision coverage
• 401(k) with employer match
• company-paid short- and long-term disability and life insurance
• tuition assistance
• employee assistance program
• parking discounts
• long-term care insurance
• annual and sick leave.

Why this role

The posting states that Saturdays are included. MSR I requires 12 months of sales, teller, or member service experience; MSR II requires 18 months of financial services background as preferred experience.

About the employer

Municipal Employees Credit Union of Baltimore, Inc. is hiring for this role. Industry: Credit Unions. Sector: 52.