Help Desk Specialist — Master, Onsite

Job overview

The Help Desk Specialist — Master, Onsite role is onsite in Washington, DC. Compensation is $32–$35 per hour. The role provides first-line technical support to District government employees and supports reliable access to government technology services. The specialist troubleshoots user hardware, software, and connectivity issues, documents support interactions, and escalates complex problems to specialized teams. The role also supports device management and security practices so employees can continue using technology services effectively.

What you'll do

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals
• troubleshoot Windows, Microsoft 365, VPN, network, and enterprise application issues
• assist with password resets and account unlocks
• respond to support requests by phone, email, ticketing system, or walk-ins
• document resolutions and follow-up
• install and update software
• support device imaging and lifecycle management
• maintain equipment inventory
• escalate complex issues
• support patching, antivirus updates, and security configurations
• report potential security incidents.

What we're looking for

Skills & competencies

help desk specialist

it support

tier 1 support

tier 2 support

windows 11

microsoft 365

active directory

servicenow

washington dc

$32–$35/hr

gointellects

onsite

Work arrangement

• Weekend coverage required

Why this role

The listing includes both a high-school diploma or equivalent qualification and a separate contract-description requirement of a bachelor’s degree in IT or equivalent experience; CompTIA certifications are preferred.

About the employer

GoIntellects Inc. is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.