Customer Retention Specialist, State Farm Agent Team

Job overview

The Customer Retention Specialist role is onsite in Saint Louis, MO, and pays $40,000–$55,000 per year. Rachel Williams State Farm’s agency team supports existing customers and builds long-term insurance relationships. The role combines customer service with needs-based in-book sales to support retention and agency growth. It assists customers with policy and account needs, identifies coverage gaps, and recommends appropriate insurance products while maintaining accurate records and follow-up.

What you'll do

• Provide prompt, professional service to existing customers
• assist with policy changes, billing, renewals, coverage questions, and account updates
• support claims-related questions and follow-up
• conduct proactive outreach and policy reviews
• identify coverage gaps
• recommend Auto, Home, Renters, Life, and other insurance products based on customer needs
• cross-sell and close appropriate in-book sales
• maintain accurate records and follow-up
• contribute to agency service, retention, and growth goals.

What we're looking for

Skills & competencies

customer retention specialist

insurance customer service

in-book sales

cross-selling

policy reviews

saint louis mo

state farm agent

$40k–$55k/year

full-time

property and casualty license

life and health license

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health and dental insurance
• paid time off
• training and development
• performance-based bonus
• advancement opportunity.

Why this role

Property and Casualty license required before the first day; Life and Health license required within the agency’s onboarding timeframe; licensing guidance and support provided.

About the employer

Rachel Williams - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.