Customer Service Representative

Job overview

The Customer Service Representative role is based in West Des Moines, IA, with potential for a hybrid schedule based on performance. The schedule is 10 a.m.–7 p.m.; starting pay is $22 per hour plus up to 7.5% monthly incentive pay after the first 90 days. Watercress Financial Group provides financial products and services. The representative handles customer account questions and payment requests through phone, email, and chat, researching discrepancies and resolving concerns while meeting call-center performance standards.

What you'll do

• Provide account balances, payment histories, payment setup, and payoff information
• handle calls, emails, and chats
• research account and payment discrepancies
• stay current on policies and procedures
• resolve customer complaints and inquiries
• maintain professionalism, patience, confidentiality, and a people-first approach.

What we're looking for

Skills & competencies

customer service representative

west des moines ia

watercress financial group

call center

financial services

account support

billing inquiries

phone email and chat

10 a.m.–7 p.m.

$22/hour

up to 7.5% incentive

hybrid potential

Work arrangement

• Weekend coverage required

Why this role

Bilingual ability is preferred; the role is in a call-center environment and may offer a hybrid schedule based on performance.

About the employer

Watercress Financial Group LLC is hiring for this role. Industry: International, Secondary Market, and All Other Nondepository Credit Intermediation. Sector: 52.