Onsite Merchant Support Specialist, Warehouse Inventory

Job overview

The Onsite Merchant Support Specialist, Warehouse Inventory role is onsite in Jackson, NJ, with a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Compensation is not specified in the listing’s salary field; the description states a $50,000 base pay and possible participation in a discretionary bonus plan. The role supports ShipBob merchants and partner fulfillment centers and reports to the Manager, SFN Quality. The specialist monitors inventory-control activities and serves as ShipBob’s onsite representative to partner leadership and associates. By investigating discrepancies, completing checks and audits, resolving merchant requests within stated service-level targets, and reporting operational information, the role supports merchant experience and scalable fulfillment operations.

What you'll do

• Run daily cycle counts and inventory-control processes
• investigate inventory discrepancies and report significant issues
• perform physical location checks and reconcile variances within a 24-hour SLA
• determine root causes of inventory adjustments and lead corrective efforts
• perform merchant-requested audits
• resolve inventory-related ticket requests within a 2-hour SLA
• communicate operational updates
• present weekly performance reports
• follow food-safety and compliance policies and product-handling procedures.

What we're looking for

Skills & competencies

onsite merchant support specialist

warehouse inventory

inventory control

cycle counting

inventory audits

discrepancy investigation

merchant support

fulfillment center

warehouse management system

monday–friday

jackson nj

shipbob

$50,000 base pay

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, and basic life insurance
• paid maternity/parental leave
• paid holidays and flexible time off
• paid sick leave
• quarterly wellness days
• 401(k) match.

Why this role

The posting specifies Monday–Friday, 8:00 a.m.–4:30 p.m.; a 24-hour inventory-variance SLA and 2-hour merchant-request SLA; and a $50,000 base pay with possible discretionary bonus-plan participation.

About the employer

ShipBob, Inc. is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.