Call Center Client Account Manager III

Job overview

The Call Center Client Account Manager III role is described as office-based in Las Cruces, NM, with compensation of $50,000–$65,000 per year and up to 20% travel. MCI provides customer experience, business process outsourcing, and cloud technology solutions across multiple industries. The role manages complex client relationships and service delivery, serving as the primary connection between clients and MCI operations and shared services. It supports account performance through process design, reviews, issue resolution, launches, continuous improvement, and financial oversight.

What you'll do

• Develop understanding of client products and services
• design and implement processes
• prepare client scorecards and business reviews
• drive continuous improvement
• identify and resolve issues
• manage new launches and initiatives
• support program efficiency and financial performance.

What we're looking for

Skills & competencies

call center

client account management

business process outsourcing

customer experience

las cruces nm

mci

client relations

process improvement

project management

business reviews

full-time

up to 20% travel

$50k–$65k

Work arrangement

• Weekend coverage required

Why this role

The posting describes the position as office-based and requires up to 20% travel; it also lists 10+ years of experience.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.