Information Technology Manager

Job overview

The Information Technology Manager role is described as full-time and onsite in Nashville, TN. Compensation is $85,000–$115,000 per year. The role supports a growing healthcare organization’s day-to-day technology operations and user support. The manager oversees help desk services, systems, infrastructure, and end-user support while improving service delivery through automation and AI-enabled tools. The role also maintains documentation and supports healthcare privacy and security requirements.

What you'll do

• Manage help desk operations and ticketing
• oversee hardware, software, systems, and user-support processes
• support network, infrastructure, and endpoint performance
• troubleshoot issues across departments
• maintain documentation, logs, and procedures
• coordinate with vendors
• track service metrics and recurring issues
• improve workflows and user experience
• support AI-powered help desk and ticket routing, automate repetitive tasks, and use AI tools for diagnostics, documentation, reporting, and monitoring in line with privacy and security policies.

What we're looking for

Skills & competencies

information technology manager

nashville tn

revel staffing

healthcare it

help desk

systems administration

network support

endpoint support

ai automation

ticket routing

hipaa

$85k–$115k

Work arrangement

• Weekend coverage required

Why this role

The posting requires HIPAA training or certification and experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation.

About the employer

Revel Staffing is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.