Residential Energy Specialist — L3 Resolution

Job overview

The Residential Energy Specialist — L3 Resolution role is onsite in San Francisco, CA, with travel required 75% of the time. Compensation is not specified. The role supports dcbel’s customer escalation resolution for residential energy products and installations. As the highest-level technical resolution point for unresolved cases, the specialist investigates customer complaints, assesses installation risks, and coordinates solutions across teams. The work helps maintain service levels and improve customer experience with dcbel’s residential energy systems.

What you'll do

• Resolve customer complaints escalated to the highest level
• evaluate cases and mitigate installation risks and exposure
• manage workload while maintaining service levels
• investigate root causes and partner with teams on resolutions
• serve as a subject matter expert in case administration and business processes
• present cases and proposed solutions internally
• work with counsel and business teams
• interpret contract terminology and installation specifications.

What we're looking for

Skills & competencies

residential energy specialist

l3 resolution

san francisco ca

dcbel

customer escalations

residential energy

solar experience

technical resolution

installation risk

root cause analysis

75% travel

flexible hours

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance
• employee stock options plan
• flexible hours.

Why this role

Requires 7+ years of experience and extensive residential energy experience; travel is 75% of the time; French and English bilingual ability is a bonus.

About the employer

dcbel Inc is hiring for this role. Industry: Other Scientific and Technical Consulting Services. Sector: 54.